Customer Support

Email: service@aiewmfan.com

Phone: +86 5372585782

Hours: Monday–Friday, 9:00 AM–6:00 PM PST

When contacting us about an existing order, include your order number and the email address used to place the order.

If your question concerns a damaged, defective, incorrect, incomplete or materially misdescribed item, include clear photographs or videos where relevant.

Return Requests

Please contact customer support before sending an item back.

Once a return request has been reviewed and approved, our customer support team will provide the appropriate return instructions and return warehouse address.

Do not automatically send returned merchandise to our business registration address unless customer support specifically instructs you to do so.